FAQs
What makes you different from other swimwear brands?
We believe that it is the relationships with customers that make a brand, it's the trust that is built from delivering what is promised and being there when help is needed. We make it our priority to stand by our word and deliver great service.
- We offer the highest quality products at the fairest price.
- We put you first, we want your experience with us to be phenomenal
- Great service, great products and nothing less.
What kind of customer service do you offer?
We offer the following options:
FB messenger
Email.
Is live chat support a robot?
Our system is designed to keep track of all customers requests and notify us of a message, so when you start a message our bot will greet you and then I or my assistant will be with you asap.
I’m locked out of my account, forgot my password, can’t place my order with my account, what do I do?
Please select " Forgot Password " under the login box and you will be sent a recovery email.
How Long Does The Order Processing Take?
How Long Is The Shipping Time?
All orders are fully trackable with SF EXPRESS
- Shipping Time to the US: 1 - 3 weeks
- Shipping Time to the other countries: 1 - 4 weeks (coming soon)
(Giveaway items can ship within the USA only)
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) those may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we cannot guarantee the exact delivery time.
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) those may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we cannot guarantee the exact delivery time.
We are a startup swimwear brand and to ensure that we can keep prices low and satisfaction high we work with trusted veteran vendors from around Asia. This does not mean that you will be getting a lower quality product, we do our good diligence to test and make sure we are delivering the highest quality swimwear to you. Thank you for your continued support and have a wonderful day....𝕏𝕆𝕏𝕆.
When will I get my tracking number?
Your tracking number will be supplied via email once your order has shipped.
What payment methods are available?
We currently offer the following:
Apple pay, Google pay, PayPal, and all major Credit / Debit cards.
Is my personal information secure?
Yes, we use McAfee security to safeguard all of your payment information and identity.
What if I make a mistake on my orders shipping address?
If you make a mistake on your address and your order hasn't shipped yet then we can cancel your order and fix the error, just contact us through email or instagram. If your order has shipped then please contact our couriers USPS package intercept page to intercept your order and redirect it you the correct location.
Do you offer refunds if I have an issue?
How do I check the location of my order?
Most orders can be tracked via USPS, you can input your tracking number here with SF EXPRESS to get your real-time update on your orders location and status. Tracking numbers are provided via email within 24hrs after your order has shipped.
Besides the USA, do you ship internationally?
Currently, we only offer to ship to the USA.